Skip to content
Hello, how can we help?
< All Topics
Print

PROBLEM – Guest Wi-Fi Disconnects

The BEAM Wi-Fi devices (as with many Wi-Fi systems) will automatically disconnect users when there is a period of inactivity.  This is that the resources are not unnecessarily consumed by connections that are not actually doing anything.  This only affects the public/guest Wi-Fi network, and not the Accessory Wi-Fi channel, which has no such limitations.

BEAM devices generally have three such settings which are used to control this behaviour.  These settings can be changed in the network router management console.

Keep Alive Timeout

This checks whether the client device is still physically connected to the network router. If the client hasn’t been connected for 10 minutes then their session is terminated.

Idle Timeout

This checks whether a connected client device has actually done anything on the network. If the client hasn’t sent or received any data for more than 20 minutes then their session is terminated.

Session Timeout

If a client device has been connected to the network for more than 2 hours then they will be disconnected from the network and will have to sign-in again in order to continue using it.

Next PROBLEM – Cannot Connect to BEAM Hotspot Portal
Table of Contents
Stay in the know

Sign me up for Emails

Get our latest product updates, exclusive offers, and introductions to new services and support.